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Connected Customer-Workforce Experiences is the biggest green flag for utilities! Some matches are just meant to be, like SmartCX & SmartWX! Ou…
Learn how a municipally owned utility leveraged SEW’s SmartCX platform to enhance customer experience and drive energy conservation.
Explore the role of Vertical AI in modernizing grid management. Learn how AI optimizes grid stability and operations for a sustainable energy futur…
Explore the highlights of WE3 Summit 2024, where global leaders and innovators in energy and water came together to drive transformative change.…
In a recent discussion with ASUG, Deepak Garg, Founder & Co-CEO, SEW shared insights on critical AI, CX and innovation imperatives for utilitie…
A fascinating tale began in ancient Rome. In the midst of this adventure, a planned power outage created the perfect climax.
This California-based water utility provides over 170,000 customers with water services, including drinking water, recycled water, wastewater, and…
Discover how SEW leverages AI to enhance digital capabilities in the energy and water. Learn about the benefits of People + AI for utility innovati…
In our latest blog, explore how AI-powered platforms can drive elevated citizen experiences and help local bodies build trust among the community!…
DTE Energy, a leading energy provider serving over 2.2 million electric customers and 1.3 million natural gas customers, recognized the need to str…
Imagine a non-profit, community-owned utility that has been serving its customers for over 100 years, but is now facing challenges with managing co…
Discover how one of the largest publicly owned electric utilities in the U.S. tackled its outdated workforce management system with SEW’s SmartWX P…
Driven by a vision to conserve water, reduce costs, and embrace social responsibility, the UK’s leading water utility is committed to tackling chal…
A leading 100-year-old US power provider, serving over 1.4 million homes and businesses, faced challenges with outdated legacy systems, siloed comm…
Being one of the largest utilities in California, United States, the utility recognized the evolving needs of its customers due to accelerated adva…
Empowering customers in Florida, this municipally owned public utility has been offering water and electric services to over 390,000 citizens. Comm…
A water utility company in Colorado initiated a water management project to address the critical need to conserve water and water scarcity and addr…
This Indian utility played a pivotal role in driving eMobility adoption in India. Download the case study and explore how it partnered with SEW to…
Empowering customers for over 150 years, this leading municipally owned gas utility in the US has always prioritized stability, continual growth, a…
A Midwest-based utility provides regulated energy and natural gas services to over 1 million customers. With the sudden rise of COVID-19, customer…
Learn how utilities can improve their response to extreme weather outages with effective communication, outage reporting, real-time updates, and ad…
This India-based energy utility has been serving its customers across multiple states in India. Download the case study and discover how the unifie…
Discover how our cutting-edge digital platforms for outage management enhance customer engagement and empower your workforce. Learn how to effectiv…
Discover how C&I customers and utilities can lead the way in building a sustainable energy future through AI innovation and strategic partnersh…
Discover how adopting an approach for People+AI approach can help utilties and agencies promote energy equity among low-income groups.
Empowering customers in multiple regions of California for nearly a decade and a half, this leading energy-providing utility is on its tips to alwa…
The utility industry faces evolving consumer expectations due to sustainability trends. Embrace intelligent marketing to build lasting relationship…
Discover how the Vertical-Specific AI Chatbots for utilties are revolutionizing customer experience. Uncover the role of conversational AI and more…
Step into the realm of AI innovation and an electrifying adventure with our dynamic duo, LegacyTusker and SmartGenZ! Follow along as our heroes nav…
Energy isn’t just a utility, it’s the lifeline of warmth, comfort, and connectivity. In this infographic, explore strategies for promoting affordab…
Explore insights on aging water infrastructure, connected platforms and predictive analytics to ensure sustainable water management
Discover the intricate balance between affordability and equity in the energy sector, as we explore solutions and challenges in ensuring access to…
Discover how the future of customer experience in utilties is reshaping with emerging trends. Uncover the role of chatbots, vertical AI & analy…
Discover SEW's Energy Tech AI and Innovation Hub. Learn how this facility seamlessly marries Bharat's rich heritage with technology. Bharat's rich…
Discover the concept of self-generation of electricity, energy storage systems, and the role of digital AI self-serve platforms in effectively prod…
Utilities need to evolve beyond the siloed approach to AI-powered connected experience. Explore strategies for crafting a connected...
Explore Energy and Water Disaggregation, powered by AI-ML and IoT technology, and how it empowers utilities and customers with granular-level insig…
Exploring the pivotal role of technology and connected platforms in achieving operational excellence within the utility sector
Experience the transformative power of AI and analytics in the utility sector. Explore the key trends driving intelligence in the utility industry.…
Here is a quick recap of SEW at DistribuTECH incase you missed it! Explore the headlines made by SEW at the DistribuTECH International 2024!
Explore the latest trends and must-dos for utilities in Bharat to accelerate the wave of sustainable energy development leveraging modern technolog…
In the current technology-driven environment, the proliferation of IoT, connected asset infrastructure, AI/ML powered platforms, and digital twins…
Explore how integrations, APIs, and AI are transforming the utility industry, driving resilience and growth amidst changing landscapes.
IntelliSmart, Bharat's leading smart metering and digital solutions provider, partnered with the Power Ministry and SEW to launch…
As the world evolves, the energy sector finds itself at a crossroads. With the ever-increasing demand for power and the constant evolution of techn…
Unlock the potential of AI in utilities. Explore how AI is creating new opportunities in energy efficiency, water conservation and sustainability.…
Unlock a sustainable future with AI! From net-zero transitions to clean energy, AI is shaping a green utility industry for a cleaner planet.
Today, utility field workers navigate through the intricate web of infrastructure ranging from DERs, complex smart grids, smart meters, EV charging…
Utility businesses are experiencing a digital transformation with AI integration. Explore how AI is enhancing utility experiences and operations.…
SEW named IDC Leader in Digital Customer Engagement for Utilities. Smart CX empowers utilities with AI-driven innovation for the digital age.
From crafting customer centric approach to leveraging AI, dive into the lessons & learnings from WE3 Summit, a global movement to reimagine fut…
SEW, a leading digital platform provider for global energy and water utilities, has garnered recognition as a Major Player in the IDC MarketScape :…
In the era of digital transformation, industries across the globe are witnessing a revolution that transcends conventional boundaries. By integrati…
In an era marked by unprecedented changes in the energy landscape, utilities find themselves navigating through a myriad of challenges, from regula…
In the world of utilities, where keeping things running smoothly is critical, field service management plays a crucial role. Streamlined field serv…
Explore the evolving energy landscape, empowering customers with sustainable practices. Dive into strategies for a connected, and clean energy futu…
In a world constantly propelled by technological advancements, acknowledging and celebrating innovation is not just a formality but an essential pi…
In an era of technological innovation and evolution, AI is a potent disruptor reshaping industries from healthcare to eMobility. With unparalleled…
Discover how utilities can embrace the power of AI technology and elevate customer experience and field service efficiency
Explore AI-driven automation, digital self-service, and more through intelligent connected workforce experience platforms for utility transformatio…
Learn how mixed reality helps in transforming field service operations with use cases like hands free operations, remote collaboration and more!…
This informative article by Tony Williams (VP, Mobile Workforce Experience) delves into the emerging advancements in utility field workforce manage…
Utility Field Service is undergoing a rapid transformation which is fuelled by digital advancements in technology. Explore this blog to understand…
When outages happen, what are the ways to connect better with customers? This is a question that the utility was grappling with. As the customers d…
Whether it is the winter storms, intense summer heatwaves or tornadoes and floods, utilities need to prepare for the unexpected events that might l…
Unleash the passion for sustainability and carbon neutrality, realizing that success requires people empowerment through digitalization and AI/ML a…
Unveiling the realities of field service management, this insightful article debunks 7 common misconceptions and reveals the true value of technolo…
Decoding the equation and exploring innovative strategies to surpass mere mathematics, aiming to achieve zero carbon emissions through holistic app…
Recognizing the evolving needs of their customers, NiSource embarked on a comprehensive business transformation project. Know more how NiSource has…
SEW and Tonic Worldwide share a passion for creating superior digital experiences that enhance the human condition. With Tonic joining the SEW fami…
Our latest blog explains the driving factors behind the shift towards predictive asset management, starting with the crucial role of data. It discu…
Discover in-depth insights and learn how utilities can stay up to date by innovating their approach to customer experience. Know more about the sig…
Read our latest blog post to gain a comprehensive understanding of the utility industry's journey towards smarter communication platforms and signi…
We have delved deep into the world of vegetation management in the utility industry with our latest blog post. In this comprehensive piece, we have…
Discover the boundless possibilities of mixed reality in utility field services! Dive into our comprehensive blog post to explore the extensive pot…
This collaboration aims to deliver end-to-end digital customer and workforce experience platforms, optimizing business processes and enhancing cost…
The acquisition strengthens SEW's ability to provide end-to-end digital customer and workforce experience platforms, while also offering comprehens…
WE3 is a community of people who are committed to protecting the environment with the mantra of Engage, Educate and Empower.
In response to changing customer expectations, this leading utility based in Madison reevaluated the role of customer payments to enhance the overa…
Field service management is crucial for energy and water providers. In this blog, we uncover how digital platforms and technological interventions…
The world of technology is constantly evolving, and it’s no different for utilities. If they want to stay ahead of the game, they need to adapt to…
Download this TMG surveyed whitepaper to understand how intelligent platforms impacts utility customer and the workforce experience by delivering a…
Learn how this leading gas utility delivered on its digital vision, and introduced an intuitive and easy-to-use digital platform for it’s millions…
Learn how the utility implemented a one-stop solution that re-oriented its operations and set up an ecosystem where it’s 1 crore+ customers are hap…
Want to know how Gilbert-Summit Rural Water District is making payment transactions seamless and secure? Access the case study and explore how with…
Myth #1 - Customer Experience = Customer Service, Myth #2 - Innovation = Best CX, Myth #3 - Customers will adopt digital channels if offered, Myth…
As a prima facia of this global sustainability, WE the utility sector need to take the charge and lead the way to adopt carbon–neutrality practices…
Watch an insightful conversation between Linda Mattes, Former VP – Customer Operations, Alliant Energy and our Founder & CEO, Deepak Garg.
In this WE3 Clean Tech session, hear from Paul Lau, CEO & GM, SMUD and our Founder & CEO, Deepak Garg.
Are you familiar with the story of the ferocious Lernaean hydra? A story that has parallels in today’s day and age for utility field services.
The energy and water providers have their own Pandora’s Box, filled with growing industry challenges, rising consumer demands and operational roadb…
Let’s take a look at a brief story of electric vehicle revolution. From the leading actors driving the transition to action items for utilities to…
In the era of E-Mobility, how can electric utilities provide solutions at par with the EV demand? In this blog we cover key fundamentals to success…
Dynamic scheduling and dispatching sits at the intersection of customer experience and utility field service management (FSM). In this article we e…
The EV evolution is here. How can energy providers advance the E-Mobility transformation? With differentiated digital experience. Here’s a list of…
Utilities’ future will be defined as much by the endless innovation capabilities as it will by providing quality power & water services. And ri…
We are witnessing a revolution in the utilities are reimagining their business – from interacting with customers to managing their physical assets…
Read an interesting tale of evolution, that leads us to the new electric vehicle (EV) reality! Our ancestors will be proud we are going the eMobili…
The utility field service is riddled with complexities. Here’s an interesting take on translating these complexities to field service management ex…
Serving energy customers in the United States for over a century, the leading energy provider operates by keeping customers at the heart of its bus…
One of the largest fully-regulated utility companies in the United States set its sights on business transformation and customer experience innovat…
Here’s a success story of a leading provider of water management services in the United Kingdom, which has been providing solutions to a diverse ra…
By digitizing and innovating, energy and water sector is spearheading industry focused smart mobile field service excellence. Exploring technologic…
Now is the time to unwind and delve into the story of Joe. Find out what happens as the angel mobility rises and the magic of workforce experience…
Harnessing the power of smart consumption and enabling a sustainable future
Download the document to explore why modernizing utility field workforce services is essential, how utilities can significantly improve first-time…
With technological interventions in utility field services, companies can increase worker productivity, improving operational efficiencies. But suc…
Utilities must be prepared for weather fluctuations, extreme events, growing network complexity, emergency disruptions, excavation digging, damage…
This International Women’s Day #BreakTheBias reminds us of the importance of a diverse workplace. Bringing women into the utility industry means mo…
Utilities across the geographies have started their journey to improved customer self-service capabilities. Now millions of people enjoy the digita…
SEW has been positioned as a Major Player in the IDC MarketScape: Worldwide Utilities Field Service Management Solutions 2022 Vendor Assessment. SE…
Hear from Harman Sandhu, President, on industry insights, technology trends and actionable insights for utilities.
Why not make 2022 the year when we scale Intelligent Connections to build a secure Energy-Water Future? Hear from our CEO and Founder, Deepak Garg…
SEW enhances its platform capabilities to build superior customer and workforce experiences for global energy and water utilities with its partners…
Download the whitepaper to find out what the new normal in Utility CX looks like. If designed well, and enabled with the right technology and archi…
Hear from Darren Brady, Chief Customer Officer, as he shares strategies for navigating change and offers actionable insights for utility success to…
Hear from Deepak Garg, Founder & Co-CEO, as he shares his vision to engage, educate, and empower billions through digital platforms, placing pe…
Hear SEW Chief Strategy Officer speak on the need to build a connected ecosystem, enabling the energy-water transition and fostering close citizen-…
Download the document to explores how the utility billing and payments landscape is changing and what utilities can do to tap into this evolution a…
We are witnessing the need to build a resilient business model aggressively and innovatively. In this document, we follow the core of the WX transf…
Read our latest ebook for a complete guide on the critical requirements of a transforming utility and how these can be met by adopting cloud techn…
Achieving sustainability requires action today
We are SEW family, and together, we are on a fearless adventure that impacts billions. With each member's contribution, we Engage. Empower. Educate…
Watch the highlights of fun and laughter from our WE3 Clean Tech series, capturing moments that brought energy and excitement to our webinar event.…
Yes! There is a clear shift in the utilities industry as they adopt the digital approach. Increasing demand for information, a highly competitive e…
The challenges of today are much different from what we would have anticipated in the past. The spread of coronavirus, across the globe, has impact…
The journey towards sustainable transformation often begins with the onset of unexpected events. These history-creating chapters demand new perspec…
You can call it challenging times or surreal. What we are living through, today, is nothing short of historic. As the world watches and cheers for…
The tales of Cape Town and Chennai have been told countless times. These are the tales of a city as it counts down to ‘Day Zero,’ the worst-case sc…
Cutting to the chase: The clarion call for delivering digital customer experiences has never been so strong for the energy and water providers.
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Digital transformation is reinventing the core operations of electric, gas, and water utilities. Over the last several years, digitization has help…
We live in an era where we are grappling with over-consumption and rapid depletion of the world’s natural resources – energy and water. According t…
George Hunt, Chief Strategy Officer, Smart Energy Waters shares his insights on the Digital Revolution in the Utility Industry. Watch to learn what…
Meet our corporate headquarters in Irvine, California. The center for innovation and excellence
Everyday,water heroes are solving water problems and saving this precious resource, one drop at a time. Each of us is a superhero in our own right.…
From climate drivers, regulations, renewables growth to customer expectations, utilities are now preparing for their lift-off. Follow the infograph…
The dabble between Utility Co. and Millenials is not new. Here's the other worldly story from the life of utility co. as he grows up to befriend mi…
From high bill shocks to becoming a super energy saver - Here's a story of transformation with superior, hassle-free, digital billing and payment e…
This award recognizes individuals who exemplify the American entrepreneurial spirit – individuals who, by their creativity and determination, have…
Ernst & Young LLP (EY US) announced that Mr. Deepak Garg, CEO and Founder of SEW as an Entrepreneur Of The Year® 2021 Pacific Southwest - Orang…
Deepak was vetted and selected by a review committee based on the depth and diversity of his experience. Criteria for acceptance include a track re…
India- A land of Billions. Billion Ideas. Billion Innovations. Billion Possibilities. We know India as a nation rooted in culture and history, one…
Watch the profile of Deepak Garg—Founder and Chairman at SEW, responsible for the innovation, vision, strategy, and leadership at SEW—covering ques…
Catch a glimpse of Deepak Garg, our Founder and CEO’s keynote address from the WE3 Summit 2019