SEW Named a Major Player in IDC MarketScape Report for Worldwide FSM Solutions for Utilities 2023-2024

SEW, a leading digital platform provider for global energy and water utilities, has garnered recognition as a Major Player in the IDC MarketScape : Worldwide Utilities Field Service Management Solutions 2023 Vendor Assessment (doc #US50036223, November 2023)

Headquartered in Irvine, California, United States, SEW offers its AI-powered Digital Workforce Experience (WX) Cloud platform – SmartWX, catering to Power, Energy, Water, Telecom, eMobility, Solar and Gas providers worldwide.

The SmartWX platform offers AI powered comprehensive and user-focussed platform, built and designed for easy adoption by field workers. The platform pre-integrates all leading GIS technology like ESRI, GE and Google to enable georeferenced views of assets, inventories, and work orders. It leverages AI/ML capabilities to optimize scheduling and dispatching across short-cycle and long-cycle work, and offer options for automated and semi-automated scheduling. SmartWX features asset and inventory management functionality, offering real-time asset data management and mobile data capture for full asset life-cycle support. Additionally, it also offers worker safety and support capabilities, including field collaboration, a mobile library, and integration with AR and VR applications for training and knowledge management.

SEW also features dedicated functionality for vegetation management, storm and emergency response management, smart meter management, as well as an innovative "Tech-en-Route" function. This enables real-time geolocation tracking and monitoring of vehicles and workers in the field to support an integrated customer and field force experience.

This acknowledgment underscores SEW's distinctive capability in delivering end-to-end field service management and its ongoing commitment to product innovation, fostering "connected experiences" among customers, field workers, and service agents.

This IDC MarketScape evaluates vendors in the field service management (FSM) space for the utilities industry through a qualitative and quantitative assessment of their capabilities and strategies. It aims to aid utilities in deciding on their current or future FSM implementations, as well as to assist vendors in deepening their understanding of the competitive landscape.

"We are honoured by the positioning in the recent IDC MarketScape report. SmartWX – Powered by AI/ML stands as a testament to the impactful work we are engaged in with utilities worldwide to build connected ecosystems - across grid, workforce and customers, facilitating seamless service delivery through a unified and integrated platform”, expressed Deepak Garg, CEO & Founder of SEW.

He emphasized, "Continuous innovation and expansion of our digital platforms, acknowledged for their industry-leading versatility and comprehensiveness, is crucial for SEW. Our commitment remains unwavering in supporting utilities to digitize, mobilize, and empower their workforce to provide optimal customer service through sustained innovation, agility and efficiency.”