PEOPLE + AI
SEW Voice in the
Age of Intelligence
Watch the videoVertical AI at SEW
The energy and utility industry is experiencing a once-in-a-century transformation. As demand surges, outdated infrastructure is being pushed to its limits, and upgrading these systems is not only expensive but will take years to implement. Legacy models, outdated processes, and generic AI solutions no longer meet the challenges utilities face today.
A one-size-fits-all approach or relying on multiple point solutions will only hinder progress, potentially affecting the lives of billions globally. The industry is in dire need of a vertical-specific AI platform—Vertical AI—designed specifically to address the unique challenges of energy and water utilities, paving the way for sustainable growth and innovation.
SEW Vertical AI-powered Platforms are purpose-built for the energy and utility industry. Unlike generic AI, Vertical AI is built using industry-specific datasets and engineered to solve the unique challenges faced by utilities. It understands the complexities of energy and water management, grid pressure, regulatory compliance, and customer engagement. Vertical AI is a strategic enabler that turns challenges into opportunities, aligning with the operational realities and long-term goals of utilities, ensuring they are better equipped for the future.
The Vertical AI
Difference
SEW’s Vertical AI-powered Connected Platforms are designed to transform every facet of the industry. From empowering customers and field workers to optimizing customer service and grid operations, our platform covers the entire value chain. By integrating Vertical AI, utilities can unlock new efficiencies, enhance service delivery, and drive sustainable innovation, rapidly evolving to meet rising demands and shape the future of the industry.
Industry-Specific Expertise Built on Vertical AI Technology & Human Intelligence
Purpose-Built for Global Energy and Utilities, Covering 1000+ Industry Use Cases
Pre-Built End-to-End Integrations with Existing Enterprise Systems & Processes
Improved Time to Value with Rapid Deployment
Ensures Compliance with Industry Regulations & Standards
Unified, Connected Experiences across Customers, Field Workers, and Service Agents
Innovation at Scale to Future-Proof the Industry
Modular & Adaptive Platform, Easily Expandable to Meet the Dynamic Needs of Utilities
From Generic AI to Vertical-Specific AI
Generic AI
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Generalized Platforms
Industry-agnostic, lacking focus on utility-specific needs and operational complexities
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Requires Customization
Requires heavy customization to fit utility operations, often slowing down deployment
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Basic AI Use Cases
Limited to standard features like generic chatbots, or data analytics
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Limited Integration & Scalability
Struggles with deep integration into utility systems, limiting scalability and efficiency
Vertical AI
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Vertical-Specific Platforms
Tailor-made for the utility industry, addressing specific industry challenges with built-in capabilities
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Built-in Configurations
Pre-configured for critical utility functions like grid management, customer and workforce experience, energy monitoring, and customer service
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Utility-Specific Use Cases
Empower advanced applications such as predictive maintenance, prosumer management, and demand response forecasting
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Seamless Scalability
Deep integration with utility systems, such as OMS, CIS, AMI, enables seamless scalability and future-proofing
SmartCX is the #1 digital customer experience platform for energy and water providers, worldwide, that harnesses the power of AI technology to redefine customer experience journey. Revolutionizing customer engagement, it offers intuitive interfaces and personalized insights.
AI Use Cases
- Personalized Customer Journeys
- Energy Efficiency and Water Conservation
- Digital Billing and Payments
- Campaign Management and Chatbots
- Advanced eMobility
- Multichannel Communication
Empowering the field workforce with advanced capabilities, SmartWX provides intelligent scheduling, route optimization, and real-time access to work orders. Additionally, it enables predictive maintenance, ensuring enhanced workforce experience and productivity in field operations.
AI Use Cases
- Intelligent Field Service Management
- Auto-Schedule and Dispatch
- Predictive Asset Management
- Connected Customer-Workforce Experiences
- Real-time Location Intelligence
- Smart Wearables
SmartiX is an AI and ML-driven analytics platform that empowers energy and water providers to discover customer and workforce insights across multiple data streams. SmartiX empowers utilities to unlock valuable insights from data to optimize operations, predict consumer behavior, and enhance decision-making across the utility ecosystem.
AI Use Cases
- Energy and Water Analytics
- Customer Behavioral Analytics
- In-Built IoT and AI Use Cases
- Program and Rebate Management
- Predictive Insights & Analytics
- Intelligent Complaints and Violations
SEW's AI-powered Business Experience (BX) Platform streamlines Energy and Utilities operations, offering an integrated solution for today's challenges. Tailored for the industry, it connects customer service, assets, and field workforce management, ensuring seamless collaboration.
AI Use Cases
- Business Insights & Recommendation Engine
- Multichannel Customer Service
- Customer360
- Industry-Specific AI Modeling
- Pre-Built Integrations & Adaptors
- SmartCRM & Case Management
SmartGX is a blockchain-based and AI-powered digital platform that enables customers to participate in an energy marketplace with their utility. Available on web and mobile, SmartGX platform features a secure, real-time energy exchange, which has a robust settlement process with instant financial compensation and rewards.
AI Use Cases
- Prosumer Empowerment
- Energy Data Exchange & Transactions
- Real-time Grid & Energy Load Management
- Secure & Smart Contracting
- Behavioral Demand Response
- End-to-End Integrated Marketplace
Vertical AI at the Intersection of
Energy-Water Transformation
Leadership Perspectives
The Power of People + Honest AI for Energy
and Water
Deepak Garg
Chairman, Co-CEO & Founder
Read the Insights
Whitepaper Alert!
AI-titude Adjustment
Rethinking Intelligence for Energy and Utilities
Our latest eBook unravels the pivotal role AI plays in driving innovation, sustainability, and resilience, paving the way for a smarter, more efficienct future. One of the key segments of our eBook is where we delve into critical strategies for utilities to maximize AI opportunities.
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Resource Hub
Revolutionizing Customer Experience: The AI Advantage
AI is transforming CX for utilities. Elevating CX leveraging hyper-personalization and enhanced recommendation engines.
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Transforming Utility Field Workforce Experience with AI
AI is transforming the workforce experience and field service management for utilities. Enabling efficiency and innovation via automation and more.
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Redefining the Business Experience for Utilities with AI
Utility businesses are experiencing a digital transformation with AI integration. Explore how AI is enhancing utility experiences and operations.
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