This informative article by Tony Williams (VP, Mobile Workforce Experience) delves into the emerging advancements in utility field workforce management, powered by AI, ML and automation to drive utility transformation!
Read our latest blog post to gain a comprehensive understanding of the utility industry's journey towards smarter communication platforms and significance of effective communication in building strong customer relationships
The world of technology is constantly evolving, and it’s no different for utilities. If they want to stay ahead of the game, they need to adapt to the times. Introducing our top-of-the-line Digital Field Workforce Experience (WX) Platform - SmartWX for field service management (FSM). SmartWX is built to offer intelligent scheduling and dispatching capabilities, efficient field service management, and customer engagement - all in a single integrated platform powered by AI/ML.
In the era of E-Mobility, how can electric utilities provide solutions at par with the EV demand? In this blog we cover key fundamentals to success for electric providers in delivering a 5-star EV customer experience.
Harnessing the power of smart consumption and enabling a sustainable future
Utilities must be prepared for weather fluctuations, extreme events, growing network complexity, emergency disruptions, excavation digging, damage from the public, and whatnot. For many utilities, the strength of their outage management system is truly being tested. In times of crisis, customers show no tolerance for poor communications and uncertainty. They expect instant, precise and all necessary communication on the channel of their choice.
Hear from Harman Sandhu, President, on industry insights, technology trends and actionable insights for utilities.
The pressure to change isn’t new for utilities, but it is growing. Cloud offers transformative new opportunities for utilities to become agile‚ resilient‚ customer-centric‚ and overcome organizational silos.
