SEW's Smart Chatbot is powered by AI to provide intelligent and humanized responses for customer queries across multiple digital channels.
Specially built for the utility industry, covering over 1,000+ use cases, handling 1,000,000+ interactions a day, the chatbot is equipped for deep learning, continuously training from data and delivering accurate resolutions.
With the chatbot, energy and water providers can establish deeper and stronger customer relationships and drive digital self-service.
NiSource is one of the largest fully-regulated utility companies in the United States, energizing the lives of nearly 4 million customers. With SEW’s Smart Chatbot, NiSource is redefining the rules of customer engagement, establishing stronger customer relationships, driving digital self-service, and streamlining customer support operations.
Powered by Humanized AI, the Chatbot can understand human emotions and respond to the end-user with empathy and in a human-like manner.
“This inaugural chat-bot and live chat for NiSource will allow customers to communicate with us in an entirely new channel and provides choice for customers in how they transact with us. This project allows customers to interact online to get assistance with billing, usage, password reset and more. With Live Chat, customers can interact with a live support team member via chat message instead of via telephone.
This is our final project in the digitization work for NiNext Connected Customer Experience, and we have finished it in record time and delivered truly impactful and improved customer experiences. Huge hoorays to this Chat team for your work in getting us to the finish line. I’m so proud of this work and you should be as well!!!”
Jennifer V. Montague
Senior Vice President &
Chief Customer Officer
Limited Industry
Knowledge
Static Responses
Generic Responses
(Powered by SEW)
Deep understanding of utility language and challenges (billing, outages, etc.)
Continuously learns and improves through AI
Tailored responses based on context and customer history
Up to 99.8% Retention
>98% Accurate Responses
90% Query Resolution
Up to 60% Reduction in Call Volume
Our industry experts are here to help
Talk To Us