The Industry’s Only Vertical AI-Powered Business Assistant
Driving Operational Excellence, Enhancing Customer Service, and Empowering Teams
SEW’s SmartBX CoPilot, powered by Vertical AI technology, is the energy and utility industry’s only AI assistant designed to deliver a fully integrated platform that enhances customer service, improves agent efficiency, and drives operational excellence.
Tailored for the energy and utility sector, SmartBX CoPilot empowers utilities to streamline business operations across all levels. This intelligent assistant supports teams with actionable insights, guiding them through every stage of operations—from customer interaction to workforce and asset management.
With AI-driven capabilities like personalized responses, 360-degree customer insights, and Next Best Action recommendations, SmartBX CoPilot ensures utility teams can meet customer needs effectively while optimizing business performance and operational efficiency.
Why You Need the Industry’s Most
Intelligent AI Assistant
Pre-Integrated with Energy and Utility Systems and Third-Party Applications
Tailored and Trained on Extensive Industry-Specific Use Cases
Personalized Next Best Action Recommendations For Agents to Serve Multiple Customer Segments
IInstant Access to Relevant Information and Actionable Recommendations with AI Knowledge Assist
Customer 360 Insights to Optimize Experiences with a Unified View
Omnichannel Integration to Deliver Consistent Service Support Across All Channels
LLM Models Trained on the Largest Customer Data Set with over 1.3 billion+ Customers
Comprehensive Security Compliance and Data Privacy
Superior Operational Experience
Harnessing Intelligent Assistance for Business Excellence
SmartBX CoPilot transforms operational workflows by equipping utility teams with an intelligent AI assistant that enhances efficiency across every stage of business operations. From pre-engagement to real-time assistance and post-interactions, SmartBX CoPilot provides an integrated, AI-driven experience. With instant 360-degree customer insights, AI automation, context-aware intelligence, and a smart knowledge repository— all within a single platform—SmartBX CoPilot optimizes operational processes without the need for switching between multiple applications.
Leverage instant expertise with real-time AI suggestions and predictions from an AI-optimized knowledge base
Drive informed decisions with AI-powered ‘Next Best Action’ recommendations and action prioritization
Automate tasks with RPA and AI automation, reducing manual efforts and improving operational efficiency
Streamline post-call processes with AI-driven summarization, auto-tagging, issue categorization, and analytics integration for faster insights
Enable automated promise management with intelligent tracking of commitments and real-time updates to customers on their queries and service requests
Superior Customer Service
Elevating Service with Intelligent, AI-Powered Insights
SEW’s SmartBX CoPilot enhances customer service by equipping operational teams with AI-driven insights, enabling proactive, high-quality interactions that improve customer satisfaction and build lasting trust. By analyzing extensive customer data, SmartBX CoPilot provides context-aware intelligence, personalized recommendations, and insights based on sentiment and intent analysis, empowering teams to make real-time decisions and deliver personalized experiences.
Empower agents to deliver proactive customer service with instant access to 360-degree customer profiles, including relevant CRM data and historical interactions
Leverage AI-powered responses based on contextual diagnostics of customer information and recommendations to address queries accurately
Facilitate faster resolution with AI-powered intent and sentiment analysis in real-time and reduce waiting times for customers
Cater to a diversified customer segment with personalized strategies and insights tailored for multiple user segments, including residential, landlords, builders, agencies, and commercial
Leverage proactive suggestions for individual customers, including AI-recommended audits, rebates, or usage tips to enhance customer support
Superior Business Experience
Leveraging AI Innovation to Optimize End-to-End Operations
SmartBX CoPilot empowers utilities to optimize service operations through seamless integration with the SmartBX Platform. This intelligent assistant adds value across the entire customer service lifecycle—from smart messaging and content management to payments and digital marketplace interactions. With AI-powered assistance, SmartBX CoPilot helps utilities streamline operations and drive superior business performance.
Integrate with Smart Messaging and Smart CMS to provide real-time insights, targeted recommendations, and quick access to resources, enabling impactful campaigns
Enhance case management with automated prioritization, context-aware suggestions, and a comprehensive 360-degree customer view via Smart CRM and Agent 360 integration
Manage payments efficiently by providing real-time payment data and instant troubleshooting guidance for customer queries
Pre-integrated with Digital Marketplace, offering instant access to customer behavioral insights and preferences for driving tailored shopping options
Enhance program enrollments with real-time insights, personalized recommendations, and targeted engagement through Smart Program Management
Superior Technology Experience
Driving Business Value with Vertical AI Technology
Our SmartBX CoPilot revolutionizes utility operations by harnessing the power of advanced AI, ML, and NLP to deliver actionable insights and unparalleled efficiency. Built on LLM models and industry-specific algorithms, SmartBX CoPilot transforms business interactions, ensuring accuracy, security, and strategic intelligence across all operational touchpoints, driving real business outcomes for utilities.
Vertical AI/ML models trained on over 1.3 billion data sets and 2 trillion interactions, delivering highly personalized experiences
Semantic indexing capabilities ensure accurate results for operational queries, minimizing manual tasks and enhancing productivity
Business intelligence models turn data into actionable performance metrics, offering a unified view of operations and customer service
Hierarchical troubleshooting design enables fast, actionable insights, from FAQs to Next Best Action, fostering cross-departmental collaboration
Advanced security architecture with identity management and access control, ensuring secure authentication, role-based permissions, and regulatory compliance
Experience the Vertical AI Innovation
With the Power of BX CoPilot
Before Leveraging
SmartBX CoPilot
- Scripted Responses
- Limited Data Access
- Reactive Problem-Solving
- Single Channel Support
- Fragmented Customer Information
- Basic Information Retrieval
Differentiation
- Customer Information
- Data Access
- Operational Agility
- Communication Channels
- Customer Intelligence
- Actionable Insights
After Leveraging
SmartBX CoPilot
(Powered by SEW)
- AI-Driven Insights
- Real-Time Data Integration Across the Utility Value Chain
- Proactive Issue Resolution
- Omnichannel Engagement
- Customer 360 View for Multiple Customer Segments
- Real-Time Sentiment Analysis
The SEW Advantage
Up to 60% Increase in Operational Efficiency
20-30% Increase in Customer Satisfaction
Up to 40% Improvement in Overall Productivity
30% Reduction in Turnover Rates
25% Improvement in Data-Driven Insights
30% Reduction in Operational Costs
25% Improvement in First-Call Resolution
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