One of the largest fully-regulated utility companies in the United States set its sights on business transformation and customer experience innovation. Adopting SEW’s Digital CX Platform, the energy provider embraced a transformational, data-driven and user-centric approach to achieve long-term success.
Download the case study and explore how the utility provided best-in-class self-service capabilities to its customers and unlocked the following benefits:
- Introduce a single, all-in-one platform to cater to the rising customer expectations and demands
- Reimagine customer engagement using mobile apps, website portals, virtual assistants and chatbots
- Elevate customer satisfaction across diverse customer segments with tailored experiences powered by AI/ML analytics