One of the largest publicly owned electric utility in the United States, servicing over 2 million people across South Carolina, embarked on a digital transformation journey to revolutionize its workforce experience. With advancements in digital technologies like AI and mobile solutions, the electric provider identified the need to redefine its workforce management approach to empower its field workers, improve operational efficiency and enhance service delivery.
This case study delves into the digital transformation story of how with SEW’s #1 Digital WX Platform, the utility was able to:
- Modernize the workforce management practices with digitization
- Provide a mobile interface to its field workforce to manage work orders and service requests
- Increase workforce efficiency and worker productivity
- Connect back-office systems of record to real-time field operations
- Drive operational efficiency, reduce service costs and ultimately improve business performance
And much more.
Download the case study and learn how by adopting SEW’s Digital WX Platform – Smart Mobile Workforce (SMW®), the electric provider could intelligently manage the field operations and deliver excellent workforce experience. .