Empowering customers in multiple regions of California for nearly a decade and a half, this leading energy-providing utility is on its tips to always be aligned with the customer’s wants and needs, optimize operations, and balance the grid. To enable this, the utility decided to leverage the emergency load reduction program (ELRP) created by the California Public Utilities Commission (CPUC). So, how did they do it?
By partnering with SEW and implementing the #1 digital customer experience (CX) platform, including the Smart Demand Response Program Platform.
Download the case study and explore how the platform enabled seamless enrollment and elevated the utilities' efforts to balance the grid and benefit the customers—leveraging the AI-powered Smart Demand Response Program.