This California-based water utility provides over 170,000 customers with water services, including drinking water, recycled water, wastewater, and conservation programs.
Facing the rising challenges of drought due to climate change and population growth, the utility sought an innovative solution to optimize water usage and enhance customer engagement.
Committed to ensuring water sustainability, the utility partnered with SEW and implemented its Smart Customer Experience (CX) and Smart Intelligent Experience (IX) platforms, enabling digital self-service capabilities, real-time water usage insights, personalized conservation plans, and effective drought planning strategies.
Download the case study to discover how this leading water utility leveraged SEW’s platforms to build drought resilience and enable water efficiency and responsible consumption!