The modalities of energy efficiency are changing, with new digital technologies enabling greater control, optimization, and analytics. Intelligent platforms are set to make energy ecosystems more connected, reliable, and sustainable. With digital changing the customer service paradigm, the U.S. utility recognized the need to give the energy efficiency approach a much-needed digital facelift.

After due consideration, the energy provider decided to launch a new state-of-the-art customer online tools, which would allow customers to make better, informed decisions on their energy usage and offer personalized recommendations for energy efficiency upgrades.

Download the case study and find out how the US Midwest energy company that provides electric and natural gas services to more than 1.3 Mn customers, adopted CX digital platform to empower customers and help them, especially during the pandemic .

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