Driven by a vision to conserve water, reduce costs, and embrace social responsibility, the UK’s leading water utility is committed to tackling challenges for its customers, no matter how complex. To address these challenges, the utility sought a digital intervention that would empower their field workers, streamline workforce management, and automate field service processes.
A leading 100-year-old US power provider, serving over 1.4 million homes and businesses, faced challenges with outdated legacy systems, siloed communication, and manual processes. These issues hindered workforce productivity and field service operations, making it difficult for the utility to scale. They needed a modern cloud solution to reduce costs, streamline operations, and gain insights into their field workforce.
Being one of the largest utilities in California, United States, the utility recognized the evolving needs of its customers due to accelerated advancements in technology and changing customer lifestyles. Additionally, the utility realized the need to cater to vulnerable customer segments and help them by delivering excellent utility services.
The utility implemented the Energy Savings Assistance (ESA) Program, leveraging SEW’s Smart Customer Experience and Energy Efficiency platform to make it possible.
Empowering customers in Florida, this municipally owned public utility has been offering water and electric services to over 390,000 citizens. Committed to energy efficiency and conservation, the utility employs over 1,000 full-time employees to provide safe, clean water and reliable electricity. To further its commitment to customer satisfaction and energy efficiency, the utility implemented the Smart Rebates and Program Management powered by SEW’s Digital Customer Experience Platform.
A water utility company in Colorado initiated a water management project to address the critical need to conserve water and water scarcity and address the rising water needs of their customers.
As a result, the utility partnered with SEW to implement SEW’s Customer Experience (CX) Platform, Intelligent Experience (IX) Platform, and Smart Water Conservation Platform and drive water conservation and sustainability.
This Indian utility played a pivotal role in driving eMobility adoption in India. Recognizing the need for increasing sustainability and clean transportation, the utility adopted an intelligent solution to accelerate EV adoption and drive EV experiences.
The utility partnered with SEW and implemented its Advanced eMobility Platform to establish an advanced charging network for its millions of customers and equip them with a self-service platform for easy charging management.
Empowering customers for over 150 years, this leading municipally owned gas utility in the US has always prioritized stability, continual growth, and customer satisfaction. Managing over 5,500 miles of gas mains and service pipes, they deliver 70 billion cubic feet of safe, reliable natural gas annually to over 500,000 customers. To enhance their services and meet evolving customer needs, the utility decided to leverage digital transformation.
A Midwest-based utility provides regulated energy and natural gas services to over 1 million customers. With the sudden rise of COVID-19, customer expectations and the need for operational efficiency evolved. Resulting in the utility’s proactive decision to act promptly to the dire situation.
Partnering with SEW, the utility implemented SEW’s #1 Digital Customer Experience Platform, including the Smart Usage Platform, to address customer needs for digital experience and simultaneously digitize their operations.
By adopting SEW’s AI-powered CX platform:
This India-based energy utility has been serving its customers across multiple states in India! While its partners had individual and unique distribution requirements, customers' expectations were simultaneously increasing. To address these concerns, the utility recognized the need to implement a single integrated platform to streamline operations, partner needs, and customer needs.
The utility partnered with SEW and leveraged its #1 digital customer experience (CX) platform, including the Smart Disaggregation Platform, to drive customers' energy needs.
Empowering customers in multiple regions of California for nearly a decade and a half, this leading energy-providing utility is on its tips to always be aligned with the customer’s wants and needs, optimize operations, and balance the grid. To enable this, the utility decided to leverage the emergency load reduction program (ELRP) created by the California Public Utilities Commission (CPUC). So, how did they do it?
