Case Study

Reliable outage management depends on more than restoring power quickly. It requires keeping customers informed, empowering field crews with real-time intelligence, and coordinating every stage of the outage lifecycle through a single connected ecosystem.

Serving more than 855,000 customers across 13 counties, Omaha Public Power District (OPPD) modernized its outage operations with SEW.AI's Smart Storm & Outage Management Platform. By connecting customer experience, workforce operations, and outage management into one intelligent platform, OPPD transformed how outages are reported, dispatched, restored, and communicated - delivering faster response, greater visibility, and a more connected experience for customers, service teams, and the workforce.

Download the case study to learn:

• How OPPD unified customer experience, workforce operations, and outage management into one connected digital ecosystem
• How customers can report outages, track restoration progress, and receive proactive updates across web, mobile, SMS, email, and IVR
• How AI-driven dispatch, real-time field visibility, and weather intelligence improved outage response across a 13-county service territory
• How OPPD delivered more than 4 million notifications, achieved 99.99% platform uptime, and enabled real-time outage visibility at scale
• Key lessons from OPPD's journey to modernize outage management while improving operational efficiency and customer trust