Utilities today are under growing pressure to deliver reliable service, improve customer experience, and modernize operations, all while working within complex regulatory and operational environments.

GAMIG set out to address these challenges by strengthening digital self-service, improving operational efficiency, and enabling better coordination across customer-facing and internal teams. By adopting a connected, utility-focused approach, GAMIG was able to streamline key journeys, reduce friction, and create more consistent experiences for the people and communities it serves. To understand how this transformation was achieved, we’ve captured the journey in a detailed case study.

Download the case study to learn:

• How GAMIG approached digital modernization across customer and operational touchpoints
• The role of connected platforms in simplifying service delivery
• Key outcomes achieved across efficiency, engagement, and reliability
• Practical insights other utilities can apply in their own transformation journeys