Master Blog

The city of Dallas greeted us with crisp spring air and an electric energy in the atmosphere—fitting for an event that was all about the future of energy. Inside the Kay Bailey Hutchison Convention Center, the hum of conversations, the buzz of new ideas, and the glow of cutting-edge technology filled every corner.

DTECH 2025 wasn’t just another industry event—it was a launchpad for the next phase of energy transformation. Thousands of attendees walked the exhibitor floor, exploring, learning, and shaping the future of energy, water, and mobility. Positioned right at the front, Booth 2409, SEW was at the center of it all, with hundreds stopping by to experience real-time demos of our Customer and Workforce Experience platforms, eMobility Connected Platform, AI-powered Grid Modernization solutions, and the future of Vertical AI in energy and Utilities.

It was Energy Everywhere—Live Demos, Engaging Conversations, and Innovation in Action

Wildfires and climate risks, like those in California, are forcing utilities to rethink grid resilience and real-time monitoring. Frequent outages and aging infrastructure mean the need for predictive maintenance has never been greater. Rising energy costs are making affordability and flexible payment options a top priority, while the growth of EVs is adding new pressure on grid stability, requiring intelligent load balancing and smart charging solutions. On top of it all, utilities are navigating the increasing complexity of distributed energy resources (DERs), customer engagement, and workforce efficiency. The conversations at SEW weren’t just about technology—they were about finding the right connected platforms to keep up with a rapidly changing industry.

• Customer Experience Reinvented – SmartCX showcased how AI-driven personalization, proactive energy insights, and self-service digital platforms are reshaping the way customers engage with utilities.
• eMobility in Action: Visitors experienced our real-time eMobility Connected Platform, showcasing how utilities and cities can manage and optimize EV charging, infrastructure, and customer experiences.
• Grid 360: We showcased how AI and predictive analytics via SmartiX and SmartBX empower utilities to monitor, manage, and optimize the grid in real-time.
• Workforce Transformation: Our SmartWX platform gave attendees a glimpse into the future of field workforce management—enhancing efficiency, safety, and service reliability.

"Engaging with industry leaders and innovators, has reinforced a belief we’ve held at SEW for years—technology alone won’t drive the future of energy; it’s the synergy of People + AI that will. The way we generate, distribute, and most importantly, consume energy is being reimagined, and at the heart of it all is the shift toward intelligent, connected experiences. The future demands more than just modernization—it demands intelligent transformation powered by Vertical AI, unlocking efficiency, resilience, and engagement across customers, workforce, and the grid."-Paridhi Gupta, Chief Marketing Officer, SEW

The industry has seen digitalization, AI, and workforce transformation move from vision to necessity.

So, what comes next?

• The Rise of Vertical AI – The energy and utility industry doesn’t need generic AI—it needs Vertical AI, built specifically to solve its challenges. .
• End-to-End Digitalization – The seamless connection of customers, workforce, and the grid will define the next decade. .
• From Data to Decisions – AI-powered platforms will not just process data but turn it into real-time insights and automated actions. 

DISTRIBUTECH 2025 made one thing clear—the energy transition isn’t just about adopting AI, it’s about adopting the right kind of AI. Utilities don’t need generic solutions; they need Vertical AI—intelligent, purpose-built technology that solves the specific challenges of grid modernization, workforce transformation, and customer engagement.

At SEW, we are delivering this 360-Degree Transformation, where customers, workforce, and the grid work in synergy to create a future-ready, AI-powered energy ecosystem. The momentum we’ve seen this week is just the beginning—now, it's about accelerating this transformation, together.

We’re carrying this momentum forward to IUCX 2025 – The CX Event of the Year (May 6-8, 2025), where we’ll dive deeper into AI-powered customer experiences, digital engagement, and the next evolution of intelligent utilities.

And before that, we’re heading to Richmond, Virginia, on April 29 for the WE3 East Coast Regional Chapter, where SEW, in collaboration with Dominion Energy, will host industry leaders to discuss AI-driven digitalization, distributed energy and water resources, smart infrastructure, and the evolving role of technology in shaping a more sustainable future.

At SEW, we’re not waiting for the future—we’re creating it, today.

Let’s continue the conversation. Talk to our experts and see how SEW is shaping the future of energy.

Connect with us at [email protected] | Visit SEW.ai