Featured Insights, Personal Reflections, and Inspiring Ideas
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BlogRead HereSparking a Utility WX Transformation
Energy and water providers are facing global challenges due to new technologies, changing economics, and increased regulatory interventions. Read about how these forces are driving shifts in the energy mix and extending commercialization through personalized services and products.
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BlogRead HereBeyond the Map: Leverage Location Intelligence for Smart Utility Operations
Read about a world where utilities can predict and prevent outages, ensuring technicians arrive on time with the right tools, and customers enjoy a seamless experience with their providers.
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BlogRead HereDelivering Differentiated Workforce Experiences with Dynamic Scheduling & Dispatching
Find out how intelligent scheduling and dispatching has been one of the underrated elements where Customer experience (CX) and Operational Efficiency are most talked about in utility field service improving job efficiency, quality of service delivery and effective time management.
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BlogRead HereUtility Service Excellence : Ensuring Uninterrupted Mission-Critical Deliveries with Wearable Technology
Explore how Utility workers benefit from smart wearables by gaining real-time insights, enhancing safety, and improving efficiency during field operations. It enable hands-free communication, monitoring, and access to critical data, leading to more effective and safer workflows.
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BlogRead HereThe X Factor Of Field Workforce Experience
Discover how the utility sector is driving a remarkable transformation, spearheading sustainability through renewable energy integration, smart grids, e-mobility, and advanced energy storage technologies. This revolution is paving the way for a greener, more efficient future.
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BlogRead HereHarnessing Cloud Technology and Vertically-Powered Platforms in Utility Field Service Management
In today's tech-driven world, IoT, connected assets, AI/ML platforms, and digital twins are revolutionizing workforce and asset management for utilities. Check out how SmartWX is enhancing efficiency and operational insights through digital evolution reshaping the utility landscape.
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BlogRead HereSay Goodbye to Downtime and Hello to Efficiency
Imagine being a utility manager scrambling to fix a power outage caused by a faulty transformer leading to unhappy customers and soaring costs. If early alert can pro actively address the problem, it will keep customers satisfied. Read to the world of Predictive Asset Management, where AI, ML, and advanced analytics empower utilities to foresee and prevent failures, optimizing performance and ensuring a more efficient, sustainable future.
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BlogRead HereRipples of Change: How the Energy & Water Sector is Spearheading Industry Focused Smart Mobile Field Service Excellence
While some industries quickly embraced digital transformation, the energy and water sectors have been more cautious, particularly in evolving field services. Discover,how utilities are now leading the way in optimizing field services, improving both employee and customer experiences through connected platforms and intelligent technologies like predictive maintenance, digital twins, and AI-driven analytics.
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BlogRead HereMixed Reality: A Game Changer for Utility Field Service?
As futurist Ray Kurzweil predicted, the convergence of the real and virtual worlds is now a reality, with mixed reality (MR) technology offering immersive experiences that merge physical and digital environments. In the utilities industry, Explore how MR is revolutionizing field services by enhancing efficiency, safety, and customer satisfaction, providing real-time data and hands-free operations that empower technicians to perform complex tasks with precision and ease.
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BlogRead HereSEW Named a Major Player in IDC MarketScape Report for Worldwide FSM Solutions for Utilities 2023-2024
Read about SEW's AI-powered SmartWX platform, designed for easy adoption by field workers, integrates advanced GIS technologies, AI/ML capabilities, and supports comprehensive asset management, worker safety, and field collaboration, reinforcing its commitment to innovation and connected experiences in the utilities sector.
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BlogRead HereSmart Energy Water Named a Major Player in IDC MarketScape Report for Worldwide Utilities Field Service Management Solutions 2022
Smart Energy Water (SEW), a global leader in digital customer and workforce experience solutions for energy and water and gas, empowers utility providers globally by optimizing field operations for seamless utility service experiences. Read about How this recognition underscores SEW's strength in delivering comprehensive all the field workforce management solutions.
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BlogRead HereThe Future of the Utility Industry is in the Field: The Benefits of Field Service Management for Utilities
Inefficient field service management can lead to up to 30% revenue loss for utilities and cause 30% of power outages. Discover how Modern Field Service Management (FSM) solutions, leveraging digital platforms and technologies, can significantly enhance operational efficiency, reduce costs, and improve customer satisfaction by automating processes, predicting maintenance needs, and enabling real-time remote assistance.
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BlogRead HereBeyond the Surface: The Importance of Smart Vegetation Management for Utilities
Vegetation causes 23% of energy outages in the U.S. Find Out how SmartWX cutting-edge technologies like drones, AI, and real-time monitoring are transforming vegetation management. These innovations reduce costs, improve efficiency, and enhance power reliability.
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BlogRead HereThe Power of AI / ML and Automation-Driven Platforms in Modernizing Field Workforce Management for Utilities
Explore how SmartWX AI/ML driven platform are revolutionizing field workforce management in utilities. These technologies enhance operational efficiency, improve customer experiences, and drive significant cost savings by modernizing and integrating field service operations.
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BlogRead HereTop Business Drivers Enhancing Asset ROI in Utilities
As utilities navigate an increasingly complex energy landscape with a surge in assets and emerging technologies,explore adopting a strategic SmartWX Enterprise Asset Management (EAM) platform is crucial for optimizing ROI. Key advancements like Augmented Reality (AR), connected workforce strategies, and predictive analytics are revolutionizing asset management, enhancing efficiency, safety, and performance.
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BlogRead HereTransforming Utility Field Workforce Experience with AI
Discover how AI is revolutionizing field service management in utilities by enhancing scheduling, predictive maintenance, and work order management, leading to greater efficiency and reduced costs. Innovations such powerd by AI/ML are transforming workforce operations and improving overall service delivery.
Disruption with Innovation-Read the Whitepapers
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White-PaperRead HerePerfecting First Impressions For Perfecting Customer Delight - Empowering Utility Workforce And Improving First-Time Fix Rates
Utilities must evolve from reactive to proactive customer engagement, with field workers playing a key role in enhancing brand resonance and loyalty. Download our document to learn how modernizing field services and improving first-time fixes can transform customer satisfaction and drive business outcomes.
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White-PaperRead HereBreaking New Ground: Say Hello to the Powerful Innovation in Digital Field Workforce Experience Platform Powered by AI/ML
Stay ahead in the evolving tech landscape with our SmartWX platform for field service management. This AI-powered solution offers intelligent scheduling, efficient management, and exceptional customer engagement, as detailed in our latest whitepaper
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White-PaperRead HereEngaging the Workforce and Busting Silos
With over a century of experience, the utility industry exemplifies efficient large-scale service delivery. Download the whitepaper to know about the how utilities now provide reliable, safe, and affordable services while reimagining delivery methods and maintaining customer engagement.
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BlogRead HereIntelligence Unleashed
Download the comprehensive guide to AI-powered scheduling and dispatching for enhancing service excellence across customers, assets, and field workers.
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BlogRead HereDecoding The Work Evolution
Download the White Paper to know about how Progressive utilities are embracing a decarbonized, decentralized, disaggregated, and digitized model, with people at the core of their strategy. Though challenges abound, they present vast opportunities for growth and innovation.
Hear from Clients and Celebrate the Success Stories
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case-studyRead HereAchieving Field Workforce Experience Excellence with Digitization and Automation
Discover how SEW’s SmartWX transformed a leading UK water provider’s operations by automating work orders, enhancing field worker engagement, and improving productivity. Download the case study to see how the platform optimized field service processes and scaled capabilities.
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case-studyRead HereDigitizing Field Workforce Management With An Integrated WX Platform For An Electric Provider
A major South Carolina electric utility transformed its workforce management by adopting SEW’s Digital WX Platform, enhancing efficiency and service delivery through AI and mobile solutions. Discover how this digital overhaul boosted productivity and connected field and back-office operations in the full case study.
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case-studyRead HereA Leading Power Provider Orchestrates Success by Digitizing Field Service Management With Industry’s SmartWX Platform
Discover how a utility sought a modern cloud solution with SmartWX to centralize and enhance their field service management to overcome challenges with legacy systems and manual processes that hindered scalability and efficiency, leading to errors, rework, and limited visibility in field operations.
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case-studyRead HereModernizing Utility Field Operations with SEW’s IDC Recognized AI-Powered SmartWX Platform
Embrace the journey of an electric and water provider partnered with SEW to implement the SmartWX platform, modernizing field operations, streamlining work order management, and enhancing service delivery by replacing paper processes, improving collaboration, and integrating real-time data.
From Data to Impact
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InforgraphicRead HereTranslating Complexity to excellence-A field service Journey
Dicover the new face of Utility Field Service Management with Digital Innovation through Smart Work Order management, Intelligent Scheduling and Dispatching, Real Time communication, Field Service Management etc. driven by AI/ML