AI at SEW

At SEW, our AI philosophy is at the heart of our vision, propelling us into an era of transformative innovation in energy and water utilities. Our commitment is rooted in the belief that by connecting billions of people through AI-powered platforms, we can make significant strides in saving energy and water resources.

Our dedication to this cause has shaped a unique journey spanning over a decade. We've meticulously built vertical-specific end-to-end platforms, setting new industry standards.

Our approach is about more than providing solutions; it's about connecting, engaging, empowering, and educating billions of people globally. We recognize the immense potential of AI to drive change and elevate the standards of energy and water utilities and our connected platforms mindset propels us toward an exciting future where reliability, sustainability, and unparalleled innovation define our platforms.

AI is not just a technology but as a catalyst for progress, ensuring that a connected ecosystem integrates data and delivers intelligent experiences across customer and workforce experience.

From revolutionizing customer experiences to enhancing field workforce efficiency, embracing e-mobility, optimizing asset management, integrating Distributed Energy Resources (DERs), championing energy efficiency, promoting water conservation, and driving towards net-zero initiatives, we are harnessing the transformative potential of AI.

Our goal is to shape a landscape where AI-powered platforms play a pivotal role in building a sustainable world, saving energy and water resources for generations to come.

SmartCX is the #1 digital customer experience platform for energy and water providers, worldwide, that harnesses the power of AI technology to redefine customer experience journey. Revolutionizing customer engagement, it offers intuitive interfaces and personalized insights.

AI Use Cases

  • Personalized Customer Journeys
  • Energy Efficiency and Water Conservation
  • Digital Billing and Payments
  • Campaign Management and Chatbots
  • Advanced eMobility
  • Multichannel Communication

Empowering the field workforce with advanced capabilities, SmartWX provides intelligent scheduling, route optimization, and real-time access to work orders. Additionally, it enables predictive maintenance, ensuring enhanced workforce experience and productivity in field operations.

AI Use Cases

  • Intelligent Field Service Management
  • Auto-Schedule and Dispatch
  • Predictive Asset Management
  • Connected Customer-Workforce Experiences
  • Real-time Location Intelligence
  • Smart Wearables 

SmartiX is an AI and ML-driven analytics platform that empowers energy and water providers to discover customer and workforce insights across multiple data streams. SmartiX empowers utilities to unlock valuable insights from data to optimize operations, predict consumer behavior, and enhance decision-making across the utility ecosystem.

AI Use Cases

  • Energy and Water Analytics
  • Customer Behavioral Analytics
  • In-Built IoT and AI Use Cases
  • Program and Rebate Management
  • Predictive Insights & Analytics 
  • Intelligent Complaints and Violations

SEW's AI-powered Business Experience (BX) Platform streamlines Energy and Utilities operations, offering an integrated solution for today's challenges. Tailored for the industry, it connects customer service, assets, and field workforce management, ensuring seamless collaboration. 

AI Use Cases

  • Business Insights & Recommendation Engine
  • Multichannel Customer Service
  • Customer360 
  • Industry-Specific AI Modeling
  • Pre-Built Integrations & Adaptors
  • SmartCRM & Case Management

SmartGX is a blockchain-based and AI-powered digital platform that enables customers to participate in an energy marketplace with their utility. Available on web and mobile, SmartGX platform features a secure, real-time energy exchange, which has a robust settlement process with instant financial compensation and rewards.

AI Use Cases

  • Prosumer Empowerment
  • Energy Data Exchange & Transactions
  • Real-time Grid & Energy Load Management
  • Secure & Smart Contracting
  • Behavioral Demand Response
  • End-to-End Integrated Marketplace

Leadership Perspectives

The Power of People + Honest AI for Energy
and Water
Deepak Garg

CEO & Founder

Read the Insights

Whitepaper Alert!

AI-titude Adjustment
Rethinking Intelligence for Energy and Utilities

Our latest eBook unravels the pivotal role AI plays in driving innovation, sustainability, and resilience, paving the way for a smarter, more efficienct future. One of the key segments of our eBook is where we delve into critical strategies for utilities to maximize AI opportunities.

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Resource Hub

Revolutionizing Customer Experience: The AI Advantage

AI is transforming the customer experience for utility customers. Elevating CX leveraging hyper-personalization and enhanced recommendation engines.

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Transforming Utility Field Workforce Experience with AI

AI is transforming the workforce experience and field service management for utilities. Enabling efficiency and innovation via automation and more.

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Redefining the Business Experience for Utilities with AI

Utility businesses are experiencing a digital transformation with AI integration. Explore how AI is enhancing utility experiences and operations.

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