Experience unmatched efficiency with SEW’s industry-tailored digital payment platform, designed to boost both revenue performance and customer satisfaction.
SEW's SmartCX Billing and Payment platform enables providers to exceed customer expectations while meeting their business goals. Offering seamless, secure, and automated billing processes, the platform supports a variety of payment options across multiple channels, ensuring convenience for every customer. With advanced analytics, it optimizes revenue streams, simplifies payment collection, and adapts to the specific needs of any utility. The platform’s flexibility and scalability also ensure it evolves alongside your business, enhancing the overall customer experience.
Inclusive Bill Presentment, Instant Payments and Multi-Channel Communication
Accelerate revenue realization, drive more on-time payments and improve customer satisfaction and experience with the widest range of payment channels, communication tools and payment methods available today.
Accelerate Revenue Realization with an Enhanced Customer Payment Experience
Harness the power of AI/ML to accelerate revenue realization through the SEW SmartCX platform. It provides a streamlined and secure payment experience with flexible payment options and customizable arrangement plans, ensuring customers can choose how, when, and where they want to pay their utility bills, while maintaining the highest standards of security and compliance.
Customers can choose from a wide range of payment options, including kiosks, POS systems, credit/debit cards, payment wallets, ACH, and cash payments.
SEW's digital CX platform ensures real-time payment processing while maintaining top-tier security and compliance with industry standards.
Offer the convenience of automatic payments, payment extensions, and scheduling options for flexible payment arrangements.
Provide Convenience with 24/7 Access and Diverse Payment Methods
Ensure a seamless and secure payment experience, giving customers the freedom to pay at their convenience with multiple channels and platforms.
Enable payments via CSR assistance, chatbots, IVR, and text-based payment solutions.
Provide 24/7 secure access to mobile web interfaces or apps for instant payment options.
Support payment arrangement programs such as level pay, auto-pay, and installment plans to meet diverse customer needs.
Cater to different customer segments, including residential, commercial, enterprise, landlords, and agencies.
Offer specialized payment options for LMI customers, like payment extensions, financial assistance, and automatic enrollment in aid programs.
Integrated payment solutions for DERs, EV owners, energy traders, municipalities, and water agencies, enhancing energy management and payment processes.
A New Billing Paradigm Meeting Customers at their Point of Preference
Transform the billing experience by integrating diverse data sources for smart insights and personalized recommendations. The platform delivers intuitive, multilingual bills and flexible payment options, providing customers with easy access to historical bills, instant payment capabilities, and seamless integration of both digital and printed channels.
Seamlessly integrate multiple bill data sources for smart insights, personalized customer recommendations, and mentions detailed view on customer’s usage and expenses.
Provide access to historical bills for easy reference and management
Feature intuitive and intelligent bill designs for a seamless customer experience
Offer flexible, instant payment options for customers to pay bills as soon as they receive them.
Offer e-bill delivery via web, native app, secure email PDFs, and SMS, while also integrating printed and digital channels cohesively.
Send timely bill reminders and alerts through the customer’s preferred communication channel, allowing them to manage paperless settings and view past billing statements.
Future-proof the platform with secure, real-time alerts and compliance features that build a solid foundation for the evolving payments ecosystem.
Built to facilitate seamless customer journeys with modern and intelligent UI/UX, backed with AI/ML Analytics
Security and Compliance
SEW SmartCX payment platform is designed to meet the highest industry standards, ensuring compliance with all relevant regulations. It features secure, real-time alerts and notifications, robust document management and adherence to PCI Level 1 and NACHA standards, all while supporting a future-proof, evolving payments ecosystem.
Supported by Intelligent Alerts and Notifications to Enhance Customer Experiences with Real-time Payment Notifications Across Multiple Channels in Digital Payments
Customer Experience
Receive Alerts via Channel of Choice
- Website
- Push Notification
- Social Media
- Chatbots
- Text Messages
- IVR
- Live Agents
- Smart Speakers
Choice of Message and Alerts
- Bill Reminders
- Payment Alerts
- Campaign Notifications
- Transaction Events
- Duplicate Payment Alerts
- Payment Due Date Reminder
- Payment Overdue Reminder
- Automatic Payment Deduction Alerts
- Payment Method Update Alerts
Business Experience
Personalization & Analytics
- AI/ML Use Cases
- Customer Behavioral Analytics
- Streamlined Workflows
- Micro Segmentation
- Customer 360
- Reports and Dashboards
- Targeted Marketing Campaigns
- Payment Score
Revolutionizing Utility Payments with SEW’s Vertical Specific AI-Powered Payment Platform, Built to Solve Utilities Complex Payment Challenges
AI Integration
Utilizes artificial intelligence for fraud detection, risk assessment, and personalized recommendations to optimize payment processes.
Microservices
Offers a comprehensive suite of APIs and microservices for seamless integration with third-party applications and systems.
Enterprise Software Integration
Compatible with ERP systems like SAP, Oracle, JD Edwards, and others, ensuring synchronized payment data with core business processes.
Extensive Partner Network
Facilitates bill payments through popular channels, allowing customers to pay anytime, anywhere, and in any way they prefer.
Revenue Realization
Eliminates chargebacks and simplifies reconciliation, ensuring efficient financial management and accurate revenue collection.
Consumer-Centric Offerings
Enhances the billing and payment experience with expanded channels, driving engagement, adoption, and satisfaction.
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