Experience Unmatched Utility Service Excellence with End-to-End, Integrated Smart Service Management Platform
SEW's Smart Service Management Platform is revolutionizing the energy and utility industry, transforming traditional providers into digitally empowered, customer-centric businesses. As utility and municipality services diversify - from solar panel installations to EV home charging maintenance – utilities need a platform that delivers seamless service and enhances customer experiences.
Our AI-powered platform ensures unparalleled service management in a digital-first world, equipping providers to meet evolving customer needs with intelligence.
Empowering customers with seamless service management capabilities, the AI platform modernizes service delivery, optimizes, and enhances customer satisfaction. Embrace connected experiences from customers to service agents to field workers, ensuring unparalleled utility service excellence.
8 Reasons to Adopt
SEW’s Smart Service Management Platform
Empowering customers with 24x7 Digital Self-Service
Providing 360-degree Customer Service Across Multiple Devices & Channels
Complete Case Management of Service Requests from Customers to Agents to Field Workers
Native Mobile Experience with Connected Customer & Workforce Journeys
Digital Service Management for Multiple Customer Segments
Deeper Analytics and Service Capabilities Powered By AI/ML
Automated Customer Service Interactions with Pre-built Notifications
100% Adherence to Compliance Processes
Intelligent Customer Service
Delivering Meaningful and Personal Customer Experiences
Transform customer experiences with 24x7 digital self-service options, real-time updates, and effortless one-click service management. Our platform enhances transparency and engagement through personalized multichannel communication, ensuring flawless service delivery across diverse customer segments.
- Enhance customer satisfaction and reduce support costs with round-the-clock self-service options
- Simplify service management for customers with effortless one-click for start, stop, transfer or renovate services
- Keep customers informed and engaged with real-time service request updates across their preferred modes of communication – text, email, IVR, push, chatbot, live agent and more
- Boost transparency and efficiency by providing customers with the ability to track field worker location and request status in real-time
- Streamline operations to ensure seamless service delivery across diverse customer segments, meeting unique needs efficiently
Customer 360
Crafting Superior Customer Agent Experiences with AI
Driven by AI, our Smart Service Management Platform enhances operational agility and customer satisfaction through personalized insights and seamless connection between agents, customers and field workers. Our platform empowers utilities to achieve heightened efficiency and deliver exceptional service experiences by providing rich customer insights through intuitive dashboards.
- Empower service agents with AI-driven 360-degree customer insights for enhanced personalization
- Pre-integrated with Smart CRM providing a single contact point for multichannel service requests and end-to-end case management
- Optimize case management and enable real-time status tracking for improved service efficiency
- Facilitate seamless action by agents, connecting with field workers to swiftly resolve customer queries
- Prioritize service requests effectively and generate work orders for streamlined operations
End-to-End Field Service Management
Connecting the Customer and Field Workforce with AI-Powered Digital Experiences
Our AI-powered platform revolutionizes workforce connectivity, fostering seamless collaboration among customers, agents, and fieldworkers. Through advanced AI technology and location-based intelligent capabilities, our platform empowers utilities to optimize operations, ensure accuracy in service delivery, and elevate overall customer satisfaction.
- Provide real-time access to customer documents and workforce training materials for enhanced service delivery
- Implement optimal route planning and location intelligence for efficient field operations
- Analyse on-field inspections and maintenance efficiently for proactive service management
- Provide document management equipped with automated workflows and intelligent data capture
- Streamline meter management to ensure accurate readings and billing
AI Analytics
Delivering AI-Powered Advanced Analytics for Intelligent Service Delivery
Our platform leverages cutting-edge AI and machine learning technologies to transform data into actionable insights, driving superior customer experiences and service efficiency. By providing advanced analytics and comprehensive behavioral insights, our AI-powered platform enables utilities to make informed decisions, optimize service delivery, and enhance customer engagement.
- Utilize AI/ML-driven reporting and analytics to monitor performance and optimize communication strategies
- Enhance customer service with intelligent behavioural analytics and preference insights
- Utilize intuitive, insight-rich dashboards to track performance metrics, assess impact, and maximize data value
- Access in-depth customer behavioral analytics and segmentation for targeted campaign management and personalized service offerings
- AI/ML modular journeys and interactions to drive data-driven decisions and elevate service delivery
Transforming Digital Customer Experience (CX)
With the #1 Platform at a Leading Municipally Owned Gas Utility in the US
Read the Case Study
The SEW Advantage
Increase in Customer Satisfaction
Increase in First-time Fix Rate
Increase in Customer Query Resolution
Reduction in Call Center Call Volumes
Reduction in Customer Service Cost
What's Trending?
Latest Resources
Unlocking Utility Excellence
Explore the pivotal role of technology and connected platforms in achieving operational excellence within the utility sector.
Pioneering Progress
Discover how the future of customer experience in utilities is reshaping with emerging trends. Uncover the role of chatbots, vertical AI & analytics in driving a new utility CX imperative.
From Silos to Synergy
Utilities need to evolve beyond the siloed approach to AI-powered connected experience. Explore strategies for crafting a connected experience.